Product Overview
The Usability Kit
Symbols
- 3-D views
- images, (Providing Detailed Product Information)
- 404 (File Not Found) errors, (Handling 404 Errors)
A
- About Us, (Introduction)
- annual reports, (Addressing Investor Relations Needs)
- best practices, (Best Practices)
- biographies, (Including Biographies)
- company description, (Providing a Company Description)
- Contact Us, (Linking to Customer Support)
- currency of content, (Ensuring Currency of Content)
- Customer Support, (Linking to Customer Support)
- fast facts, (Presenting Fast Facts)
- investor information, (Addressing Investor Relations Needs)
- job opportunities, (Listing Job Opportunities)
- media releases, (Providing Access to Press Releases and Latest News)
- mission statements, (Presenting the Mission Statement)
- news, (Providing Access to Press Releases and Latest News)
- organizational charts, (Displaying an Organizational Chart)
- pitfalls, (Pitfalls)
- position, (Introduction)
- press releases, (Providing Access to Press Releases and Latest News)
- registration information, (Linking to Registration Information)
- related blueprints, (Related Blueprints)
- schematics, (Schematics)
- support, (Linking to Customer Support)
- tasks, (Users and Tasks)
- users, (Users and Tasks)
- accessibility
- AJAX, (AJAX and Accessibility)
- Contact Us, (Providing Ready Access)
- homepage, (Introduction)
- News and Media, (Providing Access to the News and Media Section)
- registration, (Providing Ready Access to Registration), (Schematics)
- shopping cart, (Providing Access to the Shopping Cart)
- sitemaps, (Providing Access to the Sitemap)
- achievements
- participatory design, (What Have you Achieved?)
- actions
- homepage, (Presenting Calls to Action)
- activity, showing
- forums, (Showing Recent Activity)
- advertising
- Contact Us, (Avoiding Advertisements)
- Customer Support, (Avoiding Distractions)
- log in, (Introduction)
- My Account, (Providing Appropriate Personal, Financial, and other Details), (Using the My Account Section for Promotion)
- navigation, (Presenting Vertical Navigation on the Left)
- subtle, (Using the My Account Section for Promotion)
- affinity diagramming
- design, (Technique: Affinity Diagramming)
- electronic, (Analyzing your Findings)
- participatory design, (Issues)
- usability testing, (Analyzing your Findings)
- users, (Technique: Affinity Diagramming)
- agencies
- fees, (Recruiting Participants)
- recruiting participants, (Recruiting Participants)
- agenda
- participatory design, (Setting the Session Agenda), (Agenda)
- aggregator (see feed reading)
- AJAX, (A Note on Technology)
- accessibility, (AJAX and Accessibility)
- benefits, (The Benefits of AJAX)
- errors, (Showing Errors within a Form)
- further reading, (Showing Errors within a Form)
- alertness
- site visits, (Watch Out!)
- alphabetical organization, (Nodes and Facets)
- analysis, (Analysis)
- business requirements, (Understanding Business Requirements)
- contextual inquiry, (Contextual Inquiry)
- focus groups, (Focus Groups)
- surveys, (Surveys)
- techniques, (Which Technique Should you Use?)
- understanding users, (Understanding Users)
- usability stage, (The Three Stages)
- usability walkthroughs, (Analysis)
- user interviews, (User Interviews)
- analyzing data
- card sorting, (Analyzing the Data)
- analyzing findings
- usability reviews, (Analyzing your Findings)
- usability testing, (Analyzing your Findings)
- annual reports
- About Us, (Addressing Investor Relations Needs)
- anticipating errors, (Anticipating and Preventing Errors)
- appearance layer
- forms, (Form Design)
- Apple computers
- video/audio content, (Supporting Multiple Forms of Delivery)
- applications
- site visits, (Watch Out!)
- architects cf. information architects, (Introduction)
- archiving
- News and Media, (Creating an Archive)
- newsletters, (Providing a Newsletter Archive)
- artifacts
- site visits, (Watch Out!)
- asterisks
- forms, (Using Asterisks for Mandatory Fields)
- attractiveness
- Customer Support, (Introduction)
- audio format
- News and Media, (Providing Audio and Video Content Formats)
- audio/video content (see video/audio content)
- auto-detecting settings
- video/audio content, (Detecting Connection Speeds)
- auto-playing
- video/audio content, (Playing Content Automatically)
- auto-subscribe
- My Account, (Listing Subscribed Services)
- “AutoComplete”
- log in, (Providing “Remember Me” Functionality)
- avatars
- forums, (Supporting Personalization)
B
- back button
- forms, (Retaining Data during Navigation)
- best practice
- blueprints, (How to Use the Blueprints)
- bias
- surveys, (Surveys)
- biographies
- About Us, (Including Biographies)
- blogs, (Introduction)
- activity, identifying, (Identifying Activity)
- activity, recent, (Showing Recent Activity)
- archives, (Providing Archives)
- authors, identifying, (Identifying Authors)
- benefits, (Introduction)
- best practices, (Best Practices)
- categorizing posts, (Categorizing Posts)
- comments, posting, (Allowing Users to Post Comments)
- commitment, (Posting Topics of Interest)
- contributors, (Users and Tasks)
- date/time, (Showing the Date and Time of the Post)
- description, (Providing a Short Description)
- existing solutions, (Using an Existing Blog Solution)
- feed reading, (Providing an XML Feed)
- further reading, (Further Reading)
- identifying activity, (Identifying Activity)
- identifying authors, (Identifying Authors)
- links, permanent, (Providing Permanent Links)
- owners, (Users and Tasks)
- permalinks, (Providing Permanent Links)
- posting comments, (Allowing Users to Post Comments)
- readers, (Users and Tasks)
- recent activity, (Showing Recent Activity)
- related blueprints, (Related Blueprints)
- related links, (Related Links)
- RSS, (Providing an XML Feed)
- schematics, (Schematics)
- search function, (Providing a Search Function)
- spam, (Allowing Users to Post Comments)
- tasks, (Users and Tasks)
- time/date, (Showing the Date and Time of the Post)
- tools, (Using an Existing Blog Solution)
- topicality, (Best Practices)
- users, (Users and Tasks), (Allowing Users to Post Comments)
- XML Feed, (Providing an XML Feed)
- blueprints
- how to use, (How to Use this Kit), (How to Use the Blueprints)
- boolean operators
- search function, (Providing Advanced Search Functionality)
- bottom line, (Usability and the Bottom Line)
- branding
- newsletters, (Displaying the Company Logo and Brand)
- breadcrumbs, (Providing Effective Navigation and Orientation)
- browser features
- log in, (Providing “Remember Me” Functionality)
- privacy and security notices, (Using Security Images and Icons)
- budget
- usability reviews, (Preparing to Conduct a Usability Review)
- business goals
- competitive analysis, (Completing a Competitive Analysis)
- defining, (Defining Business Goals)
- stakeholder interviews, (Conducting Stakeholder Interviews)
- usability matching, (Defining Business Goals)
- usability reviews, (Issue Notes)
- business representatives
- participatory design, (Selecting Session Participants)
- business requirements
- analysis, (Understanding Business Requirements)
C
- cancel button
- forms, (Providing Submit and Cancel Buttons)
- capturing issues
- participatory design, (Capturing Issues)
- card deck
- structures, (Information Structures)
- card sorting
- analyzing data, (Analyzing the Data)
- cluster analysis, (Analyzing the Data)
- conducting, (Conducting a Card Sort)
- data collection, (Collecting Card Sort Data)
- experts, (User or Expert?)
- information architecture, (Card Sorting)
- limitations, (Limitations of Card Sorting)
- number of items, (Card Sorting)
- representative, (User or Expert?)
- users, (User or Expert?)
- case-sensitivity
- search function, (Handling Case-sensitivity)
- chat, online
- Contact Us, (Providing Multiple Contact Methods)
- checklists
- participatory design, (Facilities and Materials for the Session)
- usability reviews, (Checklist)
- usability testing, (Checklist)
- checkout, (Introduction)
- (see also shopping cart)
- abandoning, (Introduction)
- best practices, (Best Practices)
- confirming purchases, (Confirming Purchases)
- distractions, (Making the Checkout Visible)
- further reading, (Further Reading)
- pitfalls, (Pitfalls)
- reassurance, (Users and Tasks)
- related blueprints, (Related Blueprints)
- schematics, (Schematics)
- usability testing, (Best Practices)
- chronological organization, (Nodes and Facets)
- churn reduction, (Usability and the Bottom Line)
- clarity
- Customer Support, (Using Clear Language)
- visual, (Implementing a Clear Visual Design)
- clear button
- forms, (Supporting Clear)
- cluster analysis
- card sorting, (Analyzing the Data)
- color organization, (Nodes and Facets)
- commitment, response
- Customer Support, (Being Responsive)
- communication formats
- My Account, (Allowing the Management of Content Delivery Channels)
- company description
- About Us, (Providing a Company Description)
- comparing notes
- usability reviews, (Using Facts, not Opinions)
- comparing products
- product pages, (Giving Users the Ability to Compare)
- competitive advantage, (Usability and the Bottom Line)
- competitive analysis
- business goals, (Completing a Competitive Analysis)
- screen captures, (Completing a Competitive Analysis)
- complaints
- Customer Support, (Users and Tasks)
- confirming information
- errors, (Anticipating and Preventing Errors)
- connection speeds detection
- video/audio content, (Detecting Connection Speeds)
- consent forms
- site visits, (Materials)
- usability testing, (Consent Form)
- consistency
- errors, (Anticipating and Preventing Errors)
- external, (Being Consistent)
- Help, (Linking To and From Help)
- internal, (Being Consistent)
- language, (Speaking Users’ Language), (Being Consistent), (The Need for Consistency)
- log in, (Using Consistent Terminology)
- My Account, (Providing Appropriate Personal, Financial, and other Details)
- newsletters, (Displaying the Company Logo and Brand), (Setting and Meeting Delivery Schedules)
- product pages, (Being Consistent)
- terminology, (Consistent Terminology), (Anticipating and Preventing Errors)
- contact details
- Help, (Providing Contact Details)
- newsletters, (Linking to Contact Details)
- contact mechanisms
- errors, (Anticipating and Preventing Errors)
- contact points
- News and Media, (Listing Contact Points)
- Contact Us, (Introduction)
- About Us, (Linking to Customer Support)
- accessibility, (Providing Ready Access)
- advertising, (Avoiding Advertisements)
- best practices, (Best Practices)
- chat, online, (Providing Multiple Contact Methods)
- contactability, (Providing Ready Access)
- currency of content, (Providing Multiple Contact Points)
- email, (Providing Multiple Contact Points), (Being Responsive)
- feedback forms, (Providing Multiple Contact Points), (Providing a Feedback Form)
- further reading, (Further Reading)
- homepage, (Providing Access to Customer Support and Contact Us Areas)
- hours of operation, (Listing Physical Locations and Opening Hours)
- inquiry types, (Providing Multiple Contact Points)
- locations, (Listing Physical Locations and Opening Hours)
- multiple contact methods, (Providing Multiple Contact Methods)
- multiple contact points, (Providing Multiple Contact Points)
- online chat, (Providing Multiple Contact Methods)
- opening hours, (Listing Physical Locations and Opening Hours)
- phone numbers, (Providing a Phone Number)
- physical locations, (Listing Physical Locations and Opening Hours)
- pitfalls, (Pitfalls)
- reasons for, (Users and Tasks)
- responsiveness, (Being Responsive)
- schematics, (Schematics)
- spam, (Providing Multiple Contact Points)
- tasks, (Users and Tasks)
- templates, (Being Responsive)
- users, (Users and Tasks)
- contactability
- Contact Us, (Providing Ready Access)
- content delivery channels
- My Account, (Allowing the Management of Content Delivery Channels)
- content requirements
- homepage, (Identifying Homepage Content Requirements)
- content types
- Help, (Keeping Content Types Separate)
- content visibility
- Customer Support, (Making Content Visible)
- content, currency (see currency of content)
- content, minimizing
- homepage, (Minimizing Content)
- content/functionality
- blueprints, (How to Use the Blueprints)
- contextual communications
- My Account, (Providing Appropriate Personal, Financial, and other Details)
- contextual inquiry
- analysis, (Contextual Inquiry)
- elapsed time, (Knowing your Limits)
- planning, (Planning)
- reporting, (Reporting)
- scheduling visits, (Scheduling the Visits)
- users, (What Should you Know?), (Identifying Appropriate Users)
- control
- users, (Giving Users Control)
- controlled vocabulary
- terminology, (Controlled Vocabulary)
- conversation layer
- forms, (Form Design)
- cookies
- log in, (Providing “Remember Me” Functionality)
- video/audio content, (Remembering Users’ Settings)
- core functionality
- usability testing, (Choosing Test Tasks)
- Corporate Thesaurus, (Speaking Users’ Language)
- costs
- Customer Support, (Introduction)
- minimizing, (Usability and the Bottom Line), (Introduction)
- video/audio content, (Indicating Costs)
- credit card details
- shopping cart, (Remembering Credit Card Details)
- credits
- News and Media, (Displaying Photo Credits)
- currencies
- product pages, (Showing the Price)
- currency of content
- About Us, (Ensuring Currency of Content)
- Contact Us, (Providing Multiple Contact Points)
- Customer Support, (Providing Current Information)
- FAQs, (Keeping FAQs Current)
- homepage, (Indicating the Currency of Information)
- News and Media, (Introduction), (Listing Recent Releases First)
- sitemaps, (Keeping Sitemaps Current)
- Customer Support, (Introduction)
- About Us, (Linking to Customer Support)
- advertising, (Avoiding Distractions)
- attractiveness, (Introduction)
- best practices, (Best Practices)
- clarity, (Using Clear Language)
- commitment, response, (Being Responsive)
- complaints, (Users and Tasks)
- content visibility, (Making Content Visible)
- costs, (Introduction)
- costs, minimizing, (Introduction)
- currency of content, (Providing Current Information)
- distractions, (Avoiding Distractions)
- documentation, (Providing Access to Documentation)
- efficiency, (Being Helpful and Efficient)
- FAQs, (Answering Common Questions)
- further reading, (Further Reading)
- goals, (Introduction)
- helpfulness, (Being Helpful and Efficient)
- homepage, (Providing Access to Customer Support and Contact Us Areas)
- hours of operation, (Providing Contact Numbers)
- identifying, (Clearly Identifying Customer Support)
- language, (Using Clear Language)
- links, (Providing Links to Similar or Related Areas), (Schematics)
- opening hours, (Providing Contact Numbers)
- options, (Providing Contact Numbers)
- phone numbers, (Providing Contact Numbers), (Answering Common Questions)
- pitfalls, (Pitfalls)
- questions, common, (Answering Common Questions)
- Quick Links, (Schematics)
- reasons for, (Users and Tasks)
- related blueprints, (Related Blueprints)
- Related Links, (Schematics)
- responsiveness, (Being Responsive)
- schematics, (Schematics)
- self-service, (Introduction)
- tasks, (Users and Tasks)
- tone, (Being Helpful and Efficient)
- users, (Users and Tasks)
- visible content, (Making Content Visible)
- customers
- enhanced experiences, (Usability and the Bottom Line)
- loyalty, (Usability and the Bottom Line)
- self-serving, (Usability and the Bottom Line)
D
- data analysis
- card sorting, (Analyzing the Data)
- data collection
- card sorting, (Collecting Card Sort Data)
- forms, (Minimizing Data Collection)
- data retention
- forms, (Retaining Data during Navigation)
- progress indicators, (Allowing Users to Move Forward and Backward)
- data-information-knowledge-wisdom continuum
- information architecture, (Data, Information, and Knowledge)
- date/time
- homepage, (Indicating the Currency of Information)
- video/audio content, (Including a Date)
- dates
- errors, (Anticipating and Preventing Errors)
- dates formats
- shopping cart, (Addressing International Issues)
- default values
- errors, (Anticipating and Preventing Errors)
- defining usability, (What Makes a Web Site Usable?)
- demographic questionnaire
- site visits, (Materials)
- design
- affinity diagramming, (Technique: Affinity Diagramming)
- content- and functionality-focused stream, (Including Users in the Design Process)
- edge cases, (Scenarios)
- flowcharts, (Task Analysis)
- forms, (Form Design), (Using a Grid)
- goals, (Design Goals)
- objectives, (Setting Objectives and Managing Expectations)
- participatory, (Designing with Users), (Participatory Design)
- personas, (Personas)
- preparing, (Preparing to Design)
- prototyping, (Technique: Paper Prototyping)
- scenarios, (Scenarios)
- task analysis, (Task Analysis)
- teamwork, (Participatory Design)
- uncertainties, (Including Users in the Design Process)
- usability stage, (The Three Stages)
- user-focused stream, (Including Users in the Design Process)
- users inclusion, (Including Users in the Design Process)
- workarounds, (Users as Subject-matter Experts)
- design sessions (see participatory design)
- design styles
- audience dictating, (What Should you Know?)
- discussion groups (see forums)
- distractions
- Customer Support, (Avoiding Distractions)
- documentation
- Customer Support, (Providing Access to Documentation)
- information architecture, (Information Architecture Documentation)
- minimizing, (Usability and the Bottom Line)
- participatory design, (Documentation)
- double-handling
- site visits, (Watch Out!)
- download times
- video/audio content, (Minimizing the Impacts of Download Times)
- downloadable forms, (Downloadable Forms)
- downloadable press kits
- News and Media, (Presenting a Downloadable Press Kit)
- downloads
- video/audio content, (Supporting Download and Installation)
- downloads, optimizing
- video/audio content, (Users and Tasks)
- Dublin Core Metadata Initiative, (Metadata)
- dynamic menus
- delayed response, (Using Dynamic Menus)
- navigation, (Making Navigation Clickable), (Using Dynamic Menus)
E
- edge cases
- design, (Scenarios)
- efficiency
- Customer Support, (Being Helpful and Efficient)
- ego
- evaluation, (Evaluations and Ego)
- email, (Allowing the Management of Content Delivery Channels)
- (see also spam)
- addresses, log in, (Providing Username and Password Fields)
- Contact Us, (Providing Multiple Contact Points), (Being Responsive)
- forums, (Supporting Email and RSS), (Supporting Private Messaging and Email)
- keywords, (Allowing the Management of Content Delivery Channels)
- My Account, (Allowing the Management of Content Delivery Channels)
- News and Media, (Providing Email Access to Media Updates)
- product pages, (Facilitating the Emailing of Product Information)
- reminders, log in, (Reminding Users of Forgotten Usernames and Passwords)
- unique identifier, (Providing Username and Password Fields)
- embedded players
- video/audio content, (Using an Embedded Player)
- environment
- participatory design, (Facilities and Materials for the Session)
- site visits, (Watch Out!)
- equipment (see materials)
- errors, (Introduction)
- 404 (File Not Found), (Handling 404 Errors)
- AJAX, (Showing Errors within a Form)
- anticipating, (Anticipating and Preventing Errors)
- assistance, (Providing Paths to Assistance)
- best practices, (Best Practices)
- confirming information, (Anticipating and Preventing Errors)
- consequences, (Introduction)
- consistency, (Anticipating and Preventing Errors)
- contact mechanisms, (Anticipating and Preventing Errors)
- dates, (Anticipating and Preventing Errors)
- default values, (Anticipating and Preventing Errors)
- displaying, (Displaying Errors in Forms Clearly)
- error messages, (Anatomy of an Error Message)
- FAQs, (Providing Paths to Assistance)
- field labels, (Anticipating and Preventing Errors)
- field lengths, (Anticipating and Preventing Errors)
- File Not Found (404), (Handling 404 Errors)
- flexibility, (Anticipating and Preventing Errors)
- form elements, (Anticipating and Preventing Errors)
- formats, required, (Anticipating and Preventing Errors)
- forms, (Anticipating and Preventing Errors), (Showing Errors within a Form)
- further reading, (Further Reading)
- ignoring, (Avoiding Jargon)
- information, (Anticipating and Preventing Errors)
- interface, (Anticipating and Preventing Errors)
- jargon, (Avoiding Jargon)
- mandatory fields, (Anticipating and Preventing Errors)
- messages, error, (Anatomy of an Error Message)
- minimizing, (Minimizing Errors)
- phone numbers, (Providing Paths to Assistance)
- pitfalls, (Pitfalls)
- pre-defined values, (Anticipating and Preventing Errors)
- preventing, (Anticipating and Preventing Errors)
- recommendations, (Anticipating and Preventing Errors)
- red text, (Anticipating and Preventing Errors), (Showing Errors within a Form)
- registration, (Avoiding Errors)
- reproducing information, (Anticipating and Preventing Errors)
- schematics, (Schematics)
- system-triggered, (Introduction)
- terminology, (Avoiding Jargon)
- tool tips, (Anticipating and Preventing Errors)
- triggers, (Introduction)
- user-triggered, (Introduction)
- evaluation, (Evaluation and Testing)
- choosing techniques, (Choosing an Evaluation Technique)
- ego, (Evaluations and Ego)
- expert (see usability reviews)
- influencing factors, (Choosing an Evaluation Technique)
- preparing, (Preparing for the Evaluation)
- types, (Types of Evaluation)
- usability, (A Question of Usability)
- usability reviews, (Usability Reviews)
- usability stage, (The Three Stages)
- usability testing, (Usability Testing)
- usability walkthroughs, (Usability Walkthroughs)
- expanding/zooming
- images, (Providing Enhanced Product Views)
- expert evaluations (see usability reviews)
- external consistency, (Being Consistent)
- external reviewers
- usability reviews, (Preparing to Conduct a Usability Review)
F
- facets, nodes, (Nodes and Facets)
- facilitator's role
- participatory design, (Prototyping)
- facilitators
- participatory design, (Selecting Session Participants)
- facilities
- site visits, (Watch Out!)
- facts vs opinions
- usability reviews, (Using Facts, not Opinions)
- false positives
- minimizing, (Usability Reviews)
- FAQs (see Frequently Asked Questions)
- fast facts
- About Us, (Presenting Fast Facts)
- feed reading
- blogs, (Providing an XML Feed)
- feedback
- News and Media, (Linking to Feedback Mechanisms)
- registration, (Providing Feedback)
- users, (Keeping Users Informed)
- feedback forms
- Contact Us, (Providing Multiple Contact Points), (Providing a Feedback Form)
- marketing, (Providing a Feedback Form)
- News and Media, (Linking to Feedback Mechanisms)
- re-populating, (Providing a Feedback Form)
- fees
- agencies, (Recruiting Participants)
- field labels
- errors, (Anticipating and Preventing Errors)
- field lengths
- errors, (Anticipating and Preventing Errors)
- file formats
- video/audio content, (Supporting Multiple Forms of Delivery)
- File Not Found (404) errors, (Handling 404 Errors)
- file uploads
- forums, (Supporting File Uploads)
- filenames
- usability reviews, (Conducting the Usability Review)
- first impressions
- usability walkthroughs, (Conducting a Usability Walkthrough)
- flexibility, (Allowing for Flexible Ways of Working)
- errors, (Anticipating and Preventing Errors)
- flowcharts
- design, (Task Analysis)
- focus
- user, (Thinking About Users), (Usability and the Bottom Line), (Identifying Homepage Content Requirements)
- focus groups
- analysis, (Focus Groups)
- users, (What Should you Know?), (Focus Groups)
- form elements
- errors, (Anticipating and Preventing Errors)
- formats, required
- errors, (Anticipating and Preventing Errors)
- forms, (Introduction), (Introduction)
- (see also progress indicators)
- appearance layer, (Form Design)
- asterisks, (Using Asterisks for Mandatory Fields)
- back button, (Retaining Data during Navigation)
- best practices, (Best Practices)
- cancel button, (Providing Submit and Cancel Buttons)
- choices, (Providing Appropriate Choices)
- clear button, (Supporting Clear)
- conversation layer, (Form Design)
- country field, (Using a Grid)
- data collection, (Minimizing Data Collection)
- data retention, (Retaining Data during Navigation)
- defining, (Introduction)
- design, (Form Design), (Using a Grid)
- downloadable, (Downloadable Forms)
- errors, (Anticipating and Preventing Errors), (Showing Errors within a Form)
- expectations, (Providing Submit and Cancel Buttons)
- feedback, (Linking to Feedback Mechanisms)
- further reading, (Further Reading)
- gender field, (Using a Grid)
- grids, (Using a Grid)
- importance, (Minimizing Instructions)
- instructions, (Minimizing Instructions), (Downloadable Forms)
- language, (Speaking Users’ Language)
- log in, (Providing Ready Access to a Login Form), (Differentiating the Login Component Clearly)
- minimizing data collection, (Minimizing Data Collection)
- minimizing instructions, (Minimizing Instructions)
- mock ups, (Testing your Forms)
- 'other', (Providing Appropriate Choices)
- paper, (Testing your Forms)
- PDFs, (Downloadable Forms)
- phone number field, (Using a Grid)
- pitfalls, (Pitfalls)
- privacy, (Guaranteeing Privacy and Security)
- progress indicators, (Using a Progress Indicator)
- questions, (Form Design)
- questions, requirements as, (Framing Requirements as Questions)
- red text, (Using Asterisks for Mandatory Fields)
- related blueprints, (Related Blueprints)
- related links, (Related Links)
- relationship layer, (Form Design)
- requirements as questions, (Framing Requirements as Questions)
- schematics, (Schematics)
- security, (Guaranteeing Privacy and Security)
- submit button, (Providing Submit and Cancel Buttons)
- tasks, (Users and Tasks)
- terminology, (Speaking Users’ Language)
- testing, (Testing your Forms)
- three-layered model, (Form Design)
- users, (Users and Tasks)
- validating, (Validating Forms)
- forums, (Introduction)
- activity, showing, (Showing Recent Activity)
- administration, (Allowing Members to Report Inappropriate Posts)
- avatars, (Supporting Personalization)
- best practices, (Best Practices)
- calls to participate, (Providing Calls to Participate)
- community, (Introduction)
- email, (Supporting Email and RSS), (Supporting Private Messaging and Email)
- encouraging use, (Supporting Invitations), (Showing Logged-in Status)
- facilities, (Introduction)
- features vs usability, (Supporting Personalization)
- file uploads, (Supporting File Uploads)
- functionality, (Supporting Personalization)
- further reading, (Further Reading)
- guidelines, (Establishing Rules and Guidelines)
- inappropriate use, (Allowing Members to Report Inappropriate Posts)
- invitations, (Supporting Invitations)
- key, (Introduction)
- links, (Providing Calls to Participate)
- log-in, (Allowing Users to Log In)
- lurkers, (Supporting Lurkers)
- maintenance, (Allowing for Maintenance)
- Mark as Read, (Supporting Mark as Read)
- member list, (Displaying a Member List)
- messaging, (Supporting Private Messaging and Email)
- moderators, (Establishing Rules and Guidelines)
- out-of-the-box solutions, (Out-of-the-box Solutions)
- participation, (Providing Calls to Participate)
- personalization, (Supporting Personalization)
- pitfalls, (Pitfalls)
- post information, (Showing Post Information)
- posting, (Making Posting Easy)
- privacy, (Protecting Users’ Privacy)
- Quote button, (Making it Easy to Reply)
- related blueprints, (Related Blueprints)
- related links, (Related Links)
- replying, (Making it Easy to Reply)
- RSS, (Supporting Email and RSS)
- rules, (Establishing Rules and Guidelines)
- schematics, (Schematics)
- search engines, (Providing a Search Function)
- search function, (Providing a Search Function)
- status, (Showing Logged-in Status)
- tasks, (Users and Tasks)
- threads, (Supporting Threads)
- topics of interest, (Providing Topics of Interest), (Supporting Threads)
- unsubscription, (Supporting Unsubscription)
- uploading files, (Supporting File Uploads)
- usernames, (Supporting Personalization)
- users, (Users and Tasks)
- Frequently Asked Questions (FAQs), (Providing Access to Help and Support), (Introduction)
- (see also Help)
- best practices, (Best Practices)
- currency of content, (Keeping FAQs Current)
- Customer Support, (Answering Common Questions)
- errors, (Providing Paths to Assistance)
- further reading, (Further Reading)
- homepage, (Providing Access to FAQ)
- language, (Providing Access to Help and Support), (Speaking Users’ Language)
- links, (Linking To and From Help)
- pitfalls, (Pitfalls)
- privacy and security notices, (Answering Frequently Asked Questions)
- related blueprints, (Related Blueprints)
- sales support, (Introduction)
- schematics, (Schematics)
- tasks, (Users and Tasks)
- terminology, (Providing Access to Help and Support), (Speaking Users’ Language)
- users, (Introduction), (Users and Tasks)
- functional organization, (Nodes and Facets)
- functionality, (Providing Appropriate Functions)
- core, (Choosing Test Tasks)
- optimizing, (Completing a Competitive Analysis)
- registration, (Establishing Trust)
- functionality/content
- blueprints, (How to Use the Blueprints)
G
- global navigation, (Providing Effective Navigation and Orientation)
- goals
- business (see business goals)
- Customer Support, (Introduction)
- design, (Design Goals)
- Google's philosophy, (Usability and the Bottom Line)
- grids
- forms, (Using a Grid)
- ground rules
- participatory design, (Ground Rules)
H
- hand-over points
- site visits, (Watch Out!)
- headings, (Providing Effective Navigation and Orientation)
- sitemaps, (Using Clear Headings and Layouts)
- Help, (Introduction)
- (see also Frequently Asked Questions)
- best practices, (Best Practices)
- consistency, (Linking To and From Help)
- contact details, (Providing Contact Details)
- content types, (Keeping Content Types Separate)
- forms of, (Providing Different Forms of Help)
- further reading, (Further Reading)
- instructions, step-by-step, (Making Step-by-step Instructions Visible)
- links, (Linking To and From Help)
- minimizing, (Keeping Help to a Minimum)
- options, (Keeping Help to a Minimum)
- pitfalls, (Pitfalls)
- printable, (Providing Printable Help)
- related blueprints, (Related Blueprints)
- relying on, (Avoiding Reliance on Help)
- schematics, (Schematics)
- search feature, (Enabling Search)
- self-help, (Providing Different Forms of Help)
- tasks, (Users and Tasks)
- templates, (Using Templates)
- users, (Introduction), (Users and Tasks)
- help access, (Providing Access to Help and Support)
- helpfulness
- Customer Support, (Being Helpful and Efficient)
- heuristic evaluations (see usability reviews)
- hierarchy
- sitemaps, (Using Clear Headings and Layouts), (Listing Primary and Secondary Options)
- hierarchy structures, (The Hierarchy)
- cf. tree structures, (The Tree)
- homepage, (Introduction)
- accessibility, (Introduction)
- actions, (Presenting Calls to Action)
- best practices, (Best Practices)
- competing requirements, (Identifying Homepage Content Requirements)
- complex, (Schematics)
- Contact Us, (Providing Access to Customer Support and Contact Us Areas)
- content requirements, (Identifying Homepage Content Requirements)
- content, minimizing, (Minimizing Content)
- currency of content, (Indicating the Currency of Information)
- Customer Support, (Providing Access to Customer Support and Contact Us Areas)
- date/time, (Indicating the Currency of Information)
- direct access, (Introduction)
- FAQs, (Providing Access to FAQ)
- functions, (Introduction)
- further reading, (Further Reading)
- identifying, (Identifying the Homepage Clearly)
- importance, (Introduction), (Best Practices)
- intranets, (Introduction), (Intranets)
- links, (Introduction), (Identifying Homepage Content Requirements), (Identifying the Homepage Clearly), (Providing Quick Links)
- load times, minimizing, (Minimizing Load Times)
- navigation, (Introducing Primary Navigation), (Providing a Sitemap)
- pitfalls, (Pitfalls)
- portal approach, (Introduction)
- primary navigation, (Introducing Primary Navigation)
- Quick Links, (Providing Quick Links)
- related blueprints, (Related Blueprints)
- schematics, (Schematics)
- scrolling, minimizing, (Minimizing Scrolling)
- search function, (Providing Search Functionality)
- simple, (Schematics)
- sitemaps, (Providing a Sitemap)
- skip introduction, (Avoiding Splash Screens)
- splash screens, (Avoiding Splash Screens)
- tasks, (Users and Tasks)
- user focus, (Identifying Homepage Content Requirements)
- users, (Users and Tasks)
- visual cues, (Minimizing Scrolling)
- horizontal navigation, (Introduction)
- hours of operation
- Contact Us, (Listing Physical Locations and Opening Hours)
- Customer Support, (Providing Contact Numbers)
- HTML
- newsletters, (Providing HTML and Text Delivery Options), (Designing the Layout)
- hyperlinks (see links)
I
- “ice-breaker” games
- participatory design, (Introductions)
- icons
- privacy and security notices, (Using Security Images and Icons)
- images
- 3-D views, (Providing Detailed Product Information)
- expanding/zooming, (Providing Enhanced Product Views)
- newsletters, (Designing the Layout)
- optimizing, (Providing Clear Images)
- privacy and security notices, (Using Security Images and Icons)
- product pages, (Providing Clear Images)
- zooming/expanding, (Providing Enhanced Product Views)
- importance organization, (Nodes and Facets)
- indicators, progress (see progress indicators)
- information
- data-information-knowledge-wisdom continuum, (Data, Information, and Knowledge)
- errors, (Anticipating and Preventing Errors)
- organizing, (Nodes and Facets)
- information architecture, (Information Architecture)
- architects cf. information architects, (Introduction)
- card sorting, (Card Sorting)
- data-information-knowledge-wisdom continuum, (Data, Information, and Knowledge)
- documentation, (Information Architecture Documentation)
- language, (Terminology and Language)
- redesign, (Organic Structures)
- sitemaps, (Sitemaps)
- structures, (Information Structures)
- terminology, (Terminology and Language)
- wireframes, (Wireframes)
- information structures (see structures)
- informing users, (Keeping Users Informed)
- inquiry types
- Contact Us, (Providing Multiple Contact Points)
- instructions
- forms, (Minimizing Instructions), (Downloadable Forms)
- step-by-step, (Making Step-by-step Instructions Visible)
- interface errors, (Anticipating and Preventing Errors)
- internal consistency, (Being Consistent)
- international issues
- shopping cart, (Addressing International Issues)
- interruptions
- site visits, (Watch Out!)
- interviews
- analysis, (User Interviews)
- preparing, (Preparing for Stakeholder Interviews)
- questionnaires, (Preparing for Stakeholder Interviews)
- stakeholders, (Conducting Stakeholder Interviews)
- users, (What Should you Know?), (User Interviews)
- intranets
- homepage, (Introduction), (Intranets)
- introductions
- participatory design, (Introductions)
- inventory (see card sorting)
- investor information
- About Us, (Addressing Investor Relations Needs)
- issue numbers
- usability reviews, (Issue Notes)
- iterative process
- usability, (The Three Stages)
J
- jargon, (Avoiding Jargon)
- (see also language)
- (see also terminology)
- errors, (Avoiding Jargon)
- job opportunities
- About Us, (Listing Job Opportunities)
- join (see registration)
K
- keywords
- email, (Allowing the Management of Content Delivery Channels)
- metadata, (Metadata)
- keywords highlighting
- search function, (Highlighting Keywords)
- knowledge
- data-information-knowledge-wisdom continuum, (Data, Information, and Knowledge)
L
- laboratory
- usability testing, (Test Laboratory and Equipment)
- language, (Introduction)
- consistency, (Speaking Users’ Language)
- Corporate Thesaurus, (Speaking Users’ Language)
- Customer Support, (Using Clear Language)
- FAQs, (Providing Access to Help and Support), (Speaking Users’ Language)
- forms, (Speaking Users’ Language)
- information architecture, (Terminology and Language)
- log in, (Using Consistent Terminology)
- navigation, (Speaking the User’s Language)
- News and Media, (Using Standard Terms)
- privacy and security notices, (Using Standard Terminology)
- sitemaps, (Using the Term “Sitemap”)
- speaking users', (Speaking Users’ Language)
- video/audio content, (Using Common Terminology)
- layout, (Designing the Layout)
- (see also locations)
- newsletters, (Designing the Layout)
- sitemaps, (Using Clear Headings and Layouts)
- legal issues
- registration, (Asking Only for Appropriate Information)
- links
- Customer Support, (Providing Links to Similar or Related Areas), (Schematics)
- FAQs, (Linking To and From Help)
- forums, (Providing Calls to Participate)
- Help, (Linking To and From Help)
- homepage, (Introduction), (Identifying Homepage Content Requirements), (Identifying the Homepage Clearly), (Providing Quick Links)
- importance, (Providing Effective Navigation and Orientation)
- My Account, (Providing Appropriate Personal, Financial, and other Details), (Providing Quick Access to Common Functions)
- navigation, (Differentiating the Main Navigation from other Functions)
- News and Media, (Providing Comprehensive Content), (Providing Access to the News and Media Section)
- newsletters, (Sending a Welcome Newsletter)
- privacy and security notices, (Providing High Visibility), (Making it Easy to Change Preferences), (Schematics)
- product pages, (Giving Users the Ability to Compare)
- registration, (Schematics)
- sitemaps, (Using Text Links)
- tabs, (Introduction)
- load times, minimizing
- homepage, (Minimizing Load Times)
- locations
- Contact Us, (Listing Physical Locations and Opening Hours)
- log in, (Differentiating the Login Component Clearly)
- My Account, (Introduction)
- navigation, (Choosing One Location)
- privacy and security notices, (Providing High Visibility)
- progress indicators, (Using a Consistent Location)
- search function, (Positioning the Search Function Prominently)
- shopping cart, (Making the Checkout Visible)
- tabs, (Displaying Tabs from Left to Right), (Placing Secondary Navigation Below Tabs)
- log in, (Introduction)
- advertising, (Introduction)
- “AutoComplete”, (Providing “Remember Me” Functionality)
- best practices, (Best Practices)
- browser features, (Providing “Remember Me” Functionality)
- consistency, (Using Consistent Terminology)
- cookies, (Providing “Remember Me” Functionality)
- differentiating, (Differentiating the Login Component Clearly)
- email addresses, (Providing Username and Password Fields)
- email reminders, (Reminding Users of Forgotten Usernames and Passwords)
- forms, (Providing Ready Access to a Login Form), (Differentiating the Login Component Clearly)
- further reading, (Further Reading)
- language, (Using Consistent Terminology)
- locations, (Differentiating the Login Component Clearly)
- log out, (Allowing Users to Log Out)
- My Account, (Introduction), (Indicating Login Status)
- passwords, (Providing Username and Password Fields), (Providing “Remember Me” Functionality), (Reminding Users of Forgotten Usernames and Passwords)
- privacy statements, (Providing a Privacy Statement)
- reasons for, (Introduction)
- registration links, (Providing Registration Links)
- related blueprint, (Related Blueprint)
- “Remember Me” functionality, (Providing “Remember Me” Functionality)
- reminders, (Reminding Users of Forgotten Usernames and Passwords)
- schematics, (Schematics)
- security, (Providing “Remember Me” Functionality), (Providing Security)
- service offerings, (Introduction)
- status, (Showing Logged-in Status), (Indicating Login Status)
- subscription, (Schematics)
- terminology, (Using Consistent Terminology)
- time-out, (Providing Security)
- usernames, (Providing Username and Password Fields), (Reminding Users of Forgotten Usernames and Passwords)
- log out
- log in, (Allowing Users to Log Out)
- logging sheets
- usability testing, (Logging Sheets)
- logos
- newsletters, (Displaying the Company Logo and Brand)
- lurkers
- forums, (Supporting Lurkers)
M
- Macs
- video/audio content, (Supporting Multiple Forms of Delivery)
- maintenance
- forums, (Allowing for Maintenance)
- mandatory fields
- errors, (Anticipating and Preventing Errors)
- marketing
- feedback forms, (Providing a Feedback Form)
- Master-apprentice Model
- site visits, (The Master-apprentice Model)
- materials
- usability testing, (Usability Test Materials), (Test Laboratory and Equipment)
- matrix organization, (Nodes and Facets)
- Media (see News and Media)
- media releases
- About Us, (Providing Access to Press Releases and Latest News)
- member list
- forums, (Displaying a Member List)
- menus, dynamic, (Making Navigation Clickable), (Using Dynamic Menus)
- message boards (see forums)
- messages, error, (Anatomy of an Error Message)
- messaging
- forums, (Supporting Private Messaging and Email)
- metadata
- Dublin Core Metadata Initiative, (Metadata)
- terminology, (Metadata)
- mission statements
- About Us, (Presenting the Mission Statement)
- moderators
- forums, (Establishing Rules and Guidelines)
- moving images (see video/audio content)
- multi-page forms
- registration, (Schematics)
- multiple contact methods
- Contact Us, (Providing Multiple Contact Methods)
- multiple contact points
- Contact Us, (Providing Multiple Contact Points)
- multiple path activities
- progress indicators, (Introduction), (Supporting Multiple Paths)
- My Account, (Introduction)
- advertising, (Providing Appropriate Personal, Financial, and other Details), (Using the My Account Section for Promotion)
- appropriate details, (Providing Appropriate Personal, Financial, and other Details)
- auto-subscribe, (Listing Subscribed Services)
- best practices, (Best Practices)
- changes, user, (Allowing Users to Change their Details)
- common functions, (Providing Quick Access to Common Functions)
- communication formats, (Allowing the Management of Content Delivery Channels)
- confirming changes, (Allowing Users to Change their Details)
- consistency, (Providing Appropriate Personal, Financial, and other Details)
- content delivery channels, (Allowing the Management of Content Delivery Channels)
- contextual communications, (Providing Appropriate Personal, Financial, and other Details)
- editable format, (Allowing Users to Change their Details)
- email, (Allowing the Management of Content Delivery Channels)
- further reading, (Further Reading)
- links, (Providing Appropriate Personal, Financial, and other Details), (Providing Quick Access to Common Functions)
- locations, (Introduction)
- log in, (Introduction), (Indicating Login Status)
- pitfalls, (Pitfalls)
- recent transactions, (Showing Recent Transactions)
- registration benefits, (Displaying the Benefits of Registration)
- related blueprint, (Related Blueprints)
- “Remember Me” functionality, (Providing “Remember Me” Capability)
- schematics, (Schematics)
- security, (Guaranteeing Security)
- services, subscribed, (Listing Subscribed Services)
- spam, (Allowing the Management of Content Delivery Channels)
- subscribed services, (Listing Subscribed Services)
- tasks, (Users and Tasks)
- transactions, recent, (Showing Recent Transactions)
- users, (Users and Tasks), (Allowing Users to Change their Details)
N
- names
- participatory design, (Introductions)
- navigation, (Providing Effective Navigation and Orientation), (Introduction)
- advertising, (Presenting Vertical Navigation on the Left)
- best practices, (Best Practices)
- clickable, (Making Navigation Clickable)
- current location, user's, (Showing the User’s Current Location)
- delayed response, (Using Dynamic Menus)
- differentiating, (Differentiating the Main Navigation from other Functions)
- dynamic menus, (Making Navigation Clickable), (Using Dynamic Menus)
- functions differentiation, (Differentiating the Main Navigation from other Functions)
- further reading, (Further Reading)
- global, (Providing Effective Navigation and Orientation)
- homepage, (Introducing Primary Navigation), (Providing a Sitemap)
- horizontal, (Introduction)
- language, (Speaking the User’s Language)
- limiting, (Limiting the Number of Navigational Items Available)
- links, (Differentiating the Main Navigation from other Functions)
- location, (Choosing One Location)
- location, user's current, (Showing the User’s Current Location)
- newsletters, (Allowing Scrolling and the Use of Navigation as Required)
- orientation, (Showing the User’s Current Location)
- pitfalls, (Pitfalls)
- primary, (Using Horizontal, then Vertical Navigation Systems)
- progress indicators, (Differentiating Progress Indicators from Site Navigation)
- reading style, (Using Horizontal, then Vertical Navigation Systems)
- related blueprints, (Related Blueprints)
- schematics, (Schematics)
- secondary, (Providing Effective Navigation and Orientation), (Placing Secondary Navigation Below Tabs), (Schematics)
- sitemaps, (Deciding Whether or Not to Use Sitemaps on Small Sites), (Avoiding Reliance on Sitemaps), (Listing Primary and Secondary Options)
- tabs, (Introduction)
- terminology, (Speaking the User’s Language)
- testing, (Testing your Navigation)
- vertical, (Introduction)
- wireframes, (Testing your Navigation)
- new windows
- wireframes, (Wireframes)
- news
- About Us, (Providing Access to Press Releases and Latest News)
- News and Media, (Introduction)
- accessibility, (Providing Access to the News and Media Section)
- archiving, (Creating an Archive)
- audio format, (Providing Audio and Video Content Formats)
- best practices, (Best Practices)
- browsing, (Enabling Users to Find Specific Content)
- contact points, (Listing Contact Points)
- content, comprehensive, (Providing Comprehensive Content)
- credits, (Displaying Photo Credits)
- currency of content, (Introduction), (Listing Recent Releases First)
- dates, (Listing Recent Releases First)
- downloadable press kits, (Presenting a Downloadable Press Kit)
- email, (Providing Email Access to Media Updates)
- feedback, (Linking to Feedback Mechanisms)
- feedback forms, (Linking to Feedback Mechanisms)
- filtering, (Enabling Users to Find Specific Content)
- formats, (Providing Audio and Video Content Formats)
- language, (Using Standard Terms)
- links, (Providing Comprehensive Content), (Providing Access to the News and Media Section)
- listings, (Listing Recent Releases First)
- photo credits, (Displaying Photo Credits)
- pitfalls, (Pitfalls)
- promoting upcoming events, (Promoting Upcoming Events)
- recent releases first, (Listing Recent Releases First)
- references, (Further Reading)
- related blueprints, (Related Blueprints)
- RSS, (Publishing Content to RSS Feeds)
- schematics, (Schematics)
- search function, (Enabling Users to Find Specific Content)
- summaries, (Listing Recent Releases First)
- tasks, (Users and Tasks)
- terminology, (Using Standard Terms)
- users, (Users and Tasks), (Providing Comprehensive Content)
- video format, (Providing Audio and Video Content Formats)
- newsletters, (Introduction)
- archiving, (Providing a Newsletter Archive)
- audience, (Understanding your Readers)
- benefits, (Allowing Scrolling and the Use of Navigation as Required)
- best practices, (Best Practices)
- branding, (Displaying the Company Logo and Brand)
- consistency, (Displaying the Company Logo and Brand), (Setting and Meeting Delivery Schedules)
- contact details, (Linking to Contact Details)
- content, (Introduction), (Understanding your Readers)
- content, quality, (Including Quality Content)
- contents list, (Allowing Scrolling and the Use of Navigation as Required)
- default format, (Providing HTML and Text Delivery Options)
- delivery options, (Providing HTML and Text Delivery Options)
- formats, (Providing HTML and Text Delivery Options)
- further reading, (Further Reading)
- hosted, (Designing the Layout)
- HTML, (Providing HTML and Text Delivery Options), (Designing the Layout)
- images, (Designing the Layout)
- layout, (Designing the Layout)
- links, (Sending a Welcome Newsletter)
- logos, (Displaying the Company Logo and Brand)
- navigation, (Allowing Scrolling and the Use of Navigation as Required)
- options, delivery, (Providing HTML and Text Delivery Options)
- pitfalls, (Pitfalls)
- plain text, (Providing HTML and Text Delivery Options)
- precis, (Allowing Scrolling and the Use of Navigation as Required)
- quality content, (Including Quality Content)
- related blueprints, (Related Blueprints)
- resources, (Related Links)
- schedules, (Setting and Meeting Delivery Schedules)
- schematics, (Schematics)
- scrolling, (Allowing Scrolling and the Use of Navigation as Required)
- subscription resources, (Sending a Welcome Newsletter)
- Table of Contents, (Allowing Scrolling and the Use of Navigation as Required)
- tasks, (Users and Tasks)
- titling, (Titling the Newsletter)
- tracking tools, (Introduction)
- users, (Users and Tasks), (Understanding your Readers), (Allowing Scrolling and the Use of Navigation as Required), (Setting and Meeting Delivery Schedules)
- value, (Introduction)
- welcome, (Sending a Welcome Newsletter)
- nodes
- structures, (Nodes and Facets)
- note-takers
- participatory design, (Selecting Session Participants)
- note-taking
- site visits, (Taking Notes and Recordings)
- time considerations, (Issue Notes)
- usability reviews, (Issue Notes), (Conducting the Usability Review)
- numerical organization, (Nodes and Facets)
O
- objectives
- design, (Setting Objectives and Managing Expectations)
- participatory design, (Purpose and Objectives)
- observers
- usability testing, (Using Observers)
- observing users, (Understanding Users)
- online chat
- Contact Us, (Providing Multiple Contact Methods)
- opening hours
- Contact Us, (Listing Physical Locations and Opening Hours)
- Customer Support, (Providing Contact Numbers)
- optimizing downloads
- video/audio content, (Users and Tasks)
- organic structures, (Organic Structures)
- organizational charts
- About Us, (Displaying an Organizational Chart)
- organizing
- information, (Nodes and Facets)
- orientation, (Providing Effective Navigation and Orientation)
- navigation, (Showing the User’s Current Location)
- out-of-scope issues
- participatory design, (Capturing Issues)
- out-of-the-box solutions
- forums, (Out-of-the-box Solutions)
- overview, (Understanding Usability)
- blueprints, (How to Use the Blueprints)
- bottom line, (Usability and the Bottom Line)
- defining usability, (What Makes a Web Site Usable?)
- principles, (Usability Principles)
- product pages, (Providing Product Overviews), (Schematics)
- putting usability into practice, (Putting Usability into Practice)
- resources, (Resources)
- technology, (A Note on Technology)
P
- page title, (Providing Effective Navigation and Orientation)
- paper prototyping
- design, (Technique: Paper Prototyping)
- participatory design, (Prototyping)
- participants
- agencies, (Recruiting Participants)
- recruiting, (Recruiting Participants)
- usability testing, (Choosing Participants)
- usability walkthroughs, (Recruiting Participants)
- participatory design, (Participatory Design)
- achievements, (What Have you Achieved?)
- affinity diagramming, (Issues)
- agenda, (Setting the Session Agenda), (Agenda)
- business representatives, (Selecting Session Participants)
- capturing issues, (Capturing Issues)
- checklist, (Facilities and Materials for the Session)
- closing sessions, (Closing the Session)
- comfort, (Facilities and Materials for the Session)
- decisions, (Prototyping)
- design goals, (Design Goals)
- documentation, (Documentation)
- environment, (Facilities and Materials for the Session)
- expectations, (Expectations)
- facilitator's role, (Prototyping)
- facilitators, (Selecting Session Participants)
- facilities, (Facilities and Materials for the Session)
- ground rules, (Ground Rules)
- “ice-breaker” games, (Introductions)
- introductions, (Introductions)
- issues, (Issues), (Capturing Issues)
- materials, (Facilities and Materials for the Session)
- names, (Introductions)
- note-takers, (Selecting Session Participants)
- notes/references, (Preparing Notes and References for the Session)
- objectives, (Purpose and Objectives)
- out-of-scope issues, (Capturing Issues)
- paper prototyping, (Prototyping)
- participants, (Selecting Session Participants)
- personalities, (Prototyping)
- planning, (Planning Participatory Design)
- preparation, (Prototyping)
- presenting designs, (Prototyping)
- product specialists, (Selecting Session Participants)
- prototyping, (Prototyping)
- purpose, (Purpose and Objectives)
- scenarios, (Scenarios)
- session duration, (The Duration and Number of Sessions)
- session running, (Running a Participatory Design Session)
- sessions, number of, (The Duration and Number of Sessions)
- technical representatives, (Selecting Session Participants)
- time allocation, (Prototyping)
- users, representative, (Selecting Session Participants)
- walkthroughs, (Prototyping)
- web developers, (Selecting Session Participants)
- when to use, (When to Use Participatory Design)
- whiteboard hogs, (Facilities and Materials for the Session)
- passwords
- log in, (Providing Username and Password Fields), (Providing “Remember Me” Functionality), (Reminding Users of Forgotten Usernames and Passwords)
- payment
- site visits, (Materials)
- video/audio content, (Indicating Costs)
- PDFs
- forms, (Downloadable Forms)
- percentage complete figure
- progress indicators, (Supporting Multiple Paths)
- personalities
- participatory design, (Prototyping)
- personalization
- forums, (Supporting Personalization)
- personas
- design, (Personas)
- users, (Personas)
- phone numbers
- Contact Us, (Providing a Phone Number)
- Customer Support, (Providing Contact Numbers), (Answering Common Questions)
- errors, (Providing Paths to Assistance)
- forms, (Using a Grid)
- photo credits
- News and Media, (Displaying Photo Credits)
- physical locations
- Contact Us, (Listing Physical Locations and Opening Hours)
- pilot tests
- usability testing, (Running a Pilot Test)
- pilots
- surveys, (Surveys)
- pitfalls
- blueprints, (How to Use the Blueprints)
- planning
- contextual inquiry, (Planning)
- participatory design, (Planning Participatory Design)
- usability testing, (Planning for a Usability Test)
- players
- auto-playing, (Playing Content Automatically)
- video/audio content, (Supporting Download and Installation), (Using an Embedded Player), (Providing Media Player Controls)
- plug-ins
- video/audio content, (Supporting Download and Installation)
- podcasts
- video/audio content, (Supporting Podcasts)
- political considerations
- usability testing, (Political Considerations)
- popups
- video/audio content, (Using an Embedded Player)
- portal approach
- homepage, (Introduction)
- post code
- shopping cart, (Addressing International Issues)
- post information
- forums, (Showing Post Information)
- posting
- forums, (Making Posting Easy)
- practice
- putting usability into, (Putting Usability into Practice)
- usability reviews, (Using Facts, not Opinions)
- pre-defined values
- errors, (Anticipating and Preventing Errors)
- preparation
- participatory design, (Prototyping)
- presenting designs
- participatory design, (Prototyping)
- press releases, (Listing Recent Releases First)
- (see also News and Media)
- About Us, (Providing Access to Press Releases and Latest News)
- prices, displaying
- product pages, (Showing the Price)
- primary navigation
- homepage, (Introducing Primary Navigation)
- tabs, (Placing Secondary Navigation Below Tabs)
- principles, (Usability Principles)
- usability reviews, (Issue Notes)
- printing
- Help topics, (Providing Printable Help)
- product pages, (Providing Printable Pages)
- privacy, (Providing a Privacy Statement)
- (see also security)
- forms, (Guaranteeing Privacy and Security)
- log in, (Providing a Privacy Statement)
- registration, (Asking Only for Appropriate Information), (Schematics)
- privacy and security notices, (Introduction)
- anticipating user questions, (Providing Clear Notices)
- assurances, (Introduction)
- best practices, (Best Practices)
- browser features, (Using Security Images and Icons)
- clarity, (Providing Clear Notices)
- FAQs, (Answering Frequently Asked Questions)
- icons, (Using Security Images and Icons)
- images, (Using Security Images and Icons)
- language, (Introduction), (Using Standard Terminology)
- links, (Providing High Visibility), (Making it Easy to Change Preferences), (Schematics)
- links, related, (Related Links)
- locations, (Providing High Visibility)
- pitfalls, (Pitfalls)
- preferences, changing, (Making it Easy to Change Preferences)
- purposes, (Introduction)
- related blueprints, (Related Blueprints)
- related links, (Related Links)
- schematics, (Schematics)
- tasks, (Users and Tasks)
- terminology, (Introduction), (Using Standard Terminology)
- user confidence, (Using Security Images and Icons)
- users, (Users and Tasks)
- visibility, (Providing High Visibility)
- product pages, (Introduction)
- 3-D views, images, (Providing Detailed Product Information)
- action, calls to, (Providing a Call to Action)
- answering common questions, (Answering Common Questions)
- best practices, (Best Practices)
- calls to action, (Providing a Call to Action)
- comparing products, (Giving Users the Ability to Compare)
- consistency, (Being Consistent)
- currencies, (Showing the Price)
- detailed information, (Providing Detailed Product Information)
- email, (Facilitating the Emailing of Product Information)
- further information, (Providing Access to Further Information)
- further reading, (Further Reading)
- images, (Providing Clear Images)
- images, 3-D views, (Providing Detailed Product Information)
- information, further, (Providing Access to Further Information)
- links, (Giving Users the Ability to Compare)
- offline purchasing, (Providing a Call to Action)
- overviews, product, (Providing Product Overviews), (Schematics)
- pitfalls, (Pitfalls)
- prices, displaying, (Showing the Price)
- printable, (Providing Printable Pages)
- quality vs quantity, (Providing Detailed Product Information)
- questions, answering common, (Answering Common Questions)
- research, user, (Conducting User Research)
- schematics, (Schematics)
- summaries, (Providing Product Overviews)
- tasks, (Users and Tasks)
- user research, (Conducting User Research)
- users, (Users and Tasks)
- product specialists
- participatory design, (Selecting Session Participants)
- progress indicators, (Providing Effective Navigation and Orientation), (Keeping Users Informed), (Introduction)
- (see also forms)
- accuracy, (Providing Accurate Progress Indicators)
- back/forward, (Allowing Users to Move Forward and Backward)
- best practices, (Best Practices)
- data retention, (Allowing Users to Move Forward and Backward)
- differentiating from navigation, (Differentiating Progress Indicators from Site Navigation)
- forms, (Using a Progress Indicator)
- forward/back, (Allowing Users to Move Forward and Backward)
- further reading, (Further Reading)
- honesty, (Providing Accurate Progress Indicators)
- locations, (Using a Consistent Location)
- multiple path activities, (Introduction), (Supporting Multiple Paths)
- navigation, (Differentiating Progress Indicators from Site Navigation)
- next/previous, (Allowing Users to Move Forward and Backward)
- page titles, (Using Clear Page Titles)
- percentage complete figure, (Supporting Multiple Paths)
- pitfalls, (Pitfalls)
- previous/next, (Allowing Users to Move Forward and Backward)
- reassurance, (Introduction)
- registration, (Providing Progress Indicators)
- retaining data, (Allowing Users to Move Forward and Backward)
- schematics, (Schematics)
- stages, (Supporting Multiple Paths)
- step numbers, (Showing Step Numbers)
- tasks, (Introduction)
- up-front indication, (Providing Accurate Progress Indicators)
- users, (Introduction), (Users)
- progress reports
- shopping cart, (Providing Progress Reports)
- promoting upcoming events
- News and Media, (Promoting Upcoming Events)
- promotion (see advertising)
- prototyping
- design, (Technique: Paper Prototyping)
- paper prototyping, (Prototyping)
Q
- questionnaires
- interviews, (Preparing for Stakeholder Interviews)
- usability testing, (Questionnaires)
- questions, common, (Providing Current Information)
- (see also Frequently Asked Questions)
- Customer Support, (Answering Common Questions)
- Quick Links
- Customer Support, (Schematics)
- homepage, (Providing Quick Links)
R
- random organization, (Nodes and Facets)
- receipts
- registration, (Providing Feedback)
- usability testing, (Receipt)
- recommendations
- usability reviews, (Making Recommendations)
- recording
- usability testing, (Recording), (Political Considerations)
- red text
- errors, (Anticipating and Preventing Errors), (Showing Errors within a Form)
- forms, (Using Asterisks for Mandatory Fields)
- redevelopment
- minimizing, (Usability and the Bottom Line)
- registration, (Introduction)
- accessibility, (Providing Ready Access to Registration), (Schematics)
- appropriate information, (Asking Only for Appropriate Information)
- benefits, (Displaying the Benefits of Registration), (Establishing a Value Proposition)
- best practices, (Best Practices)
- ease of use, (Introduction), (Best Practices)
- errors, (Avoiding Errors)
- feedback, (Providing Feedback)
- functionality, (Establishing Trust)
- further reading, (Further Reading)
- information, (Asking Only for Appropriate Information)
- legal issues, (Asking Only for Appropriate Information)
- links, (Schematics)
- multi-page forms, (Schematics)
- pitfalls, (Pitfalls)
- privacy, (Asking Only for Appropriate Information), (Schematics)
- progress indicators, (Providing Progress Indicators)
- receipts, (Providing Feedback)
- schematics, (Schematics)
- security, (Ensuring Security)
- simplicity, (Avoiding Errors)
- tasks, (Users and Tasks)
- trust, (Establishing Trust)
- usability testing, (Conducting a Usability Test), (Pitfalls)
- users, (Users and Tasks), (Asking Only for Appropriate Information), (Avoiding Errors)
- value proposition, (Establishing a Value Proposition), (Schematics)
- registration benefits
- My Account, (Displaying the Benefits of Registration)
- registration information
- About Us, (Linking to Registration Information)
- registration links
- log in, (Providing Registration Links)
- relationship layer
- forms, (Form Design)
- relevance organization, (Nodes and Facets)
- “Remember Me” functionality
- log in, (Providing “Remember Me” Functionality)
- My Account, (Providing “Remember Me” Capability)
- reporting
- brevity, (Reporting)
- site visits, (Reporting)
- usability reviews, (Reporting)
- usability testing, (Reporting)
- representative users, (Selecting Session Participants)
- reproducing information
- errors, (Anticipating and Preventing Errors)
- research, user
- product pages, (Conducting User Research)
- researching
- users, (What Should you Know?)
- resources, (Resources)
- responsiveness
- Contact Us, (Being Responsive)
- Customer Support, (Being Responsive)
- return
- usability, (Usability and the Bottom Line)
- RSS (Really Simple Syndication)
- awareness, (Explaining RSS)
- blogs, (Providing an XML Feed)
- forums, (Supporting Email and RSS)
- News and Media, (Publishing Content to RSS Feeds)
- subscription, (Introduction), (Explaining RSS)
S
- sales pages (see product pages)
- sales support
- FAQs, (Introduction)
- scenarios
- design, (Scenarios)
- participatory design, (Scenarios)
- schematics
- blueprints, (How to Use the Blueprints)
- screen captures
- competitive analysis, (Completing a Competitive Analysis)
- script
- site visits, (Materials)
- usability testing, (Script)
- scrolling
- newsletters, (Allowing Scrolling and the Use of Navigation as Required)
- scrolling, minimizing
- homepage, (Minimizing Scrolling)
- search engines
- forums, (Providing a Search Function)
- search feature
- Help, (Enabling Search)
- search function, (Providing Effective Navigation and Orientation), (Introduction)
- advanced, (Providing Advanced Search Functionality), (Schematics)
- best practices, (Best Practices)
- blogs, (Providing a Search Function)
- boolean operators, (Providing Advanced Search Functionality)
- case-sensitivity, (Handling Case-sensitivity)
- clutter, (Providing Clear Descriptions)
- descriptions, clear, (Providing Clear Descriptions)
- further reading, (Further Reading)
- homepage, (Providing Search Functionality)
- invisible components, (Introduction)
- keywords highlighting, (Highlighting Keywords)
- locations, (Positioning the Search Function Prominently)
- monitoring usage, (Monitoring Search Usage)
- News and Media, (Enabling Users to Find Specific Content)
- number of results, (Listing Ten to Twenty Items)
- pitfalls, (Pitfalls)
- refining the search, (Refining the Search)
- relevance indicators, (Making Results Relevant)
- results, accessing, (Providing Access to More Results)
- results, appropriate, (Providing Appropriate Details of Results)
- results, categorizing, (Categorizing the Results)
- results, number of, (Listing Ten to Twenty Items)
- results, relevant, (Making Results Relevant)
- results, zero, (Handling Zero Results), (Schematics)
- schematics, (Schematics)
- simple, (Providing for Simple Search First), (Schematics)
- spelling, (Supporting Alternative Keyword Spelling)
- tasks, (Users and Tasks)
- users, (Users and Tasks)
- video/audio content, (Providing a Search Function)
- search-dominant users, (Spelling Mistakes)
- secondary navigation, (Providing Effective Navigation and Orientation)
- tabs, (Placing Secondary Navigation Below Tabs), (Schematics)
- security, (Providing a Privacy Statement), (Introduction)
- (see also privacy)
- (see also privacy and security notices)
- forms, (Guaranteeing Privacy and Security)
- log in, (Providing “Remember Me” Functionality), (Providing Security)
- My Account, (Guaranteeing Security)
- registration, (Ensuring Security)
- reinforcing, (Guaranteeing Security)
- self-service
- Customer Support, (Introduction)
- self-serving customers, (Usability and the Bottom Line)
- sequential organization, (Nodes and Facets)
- service offerings
- log in, (Introduction)
- settings, users'
- video/audio content, (Detecting Connection Speeds), (Remembering Users’ Settings)
- severity rating
- usability reviews, (Issue Notes)
- shape organization, (Nodes and Facets)
- shipping options
- shopping cart, (Listing Shipping Options)
- shopping cart, (Introduction)
- (see also checkout)
- abandoning, (Introduction)
- accessibility, (Providing Access to the Shopping Cart)
- action, calls to, (Providing a Call to Action)
- best practices, (Best Practices)
- "bricks-and-mortar" store, (Providing Good Customer Service)
- Buy Now button, (Providing a Call to Action)
- calls to action, (Providing a Call to Action)
- changing contents, (Letting Users Change Shopping Cart Contents)
- credit card details, (Remembering Credit Card Details)
- customer service, (Providing Good Customer Service)
- dates formats, (Addressing International Issues)
- favoring the customer, (Favoring the Customer)
- flexibility, (Letting Users Change Shopping Cart Contents)
- further reading, (Further Reading)
- international issues, (Addressing International Issues)
- locations, (Making the Checkout Visible)
- order confirmation, (Schematics)
- pitfalls, (Pitfalls)
- post code, (Addressing International Issues)
- progress reports, (Providing Progress Reports)
- reassurance, (Users and Tasks), (Favoring the Customer)
- related blueprints, (Related Blueprints)
- resolving problems, (Favoring the Customer)
- saving/resuming shopping, (Saving and Resuming Shopping)
- schematics, (Schematics)
- shipping options, (Listing Shipping Options)
- tasks, (Users and Tasks)
- updating, (Letting Users Change Shopping Cart Contents)
- usability testing, (Best Practices)
- users, (Users and Tasks)
- visibility, (Making the Checkout Visible)
- ZIP code, (Addressing International Issues)
- showroom pages (see product pages)
- sign up (see registration)
- silent testing
- usability testing, (Usability Testing)
- site visits
- alertness, (Watch Out!)
- applications, (Watch Out!)
- artifacts, (Watch Out!)
- conducting, (Conducting the Visits)
- consent forms, (Materials)
- contextual inquiry, (Contextual Inquiry)
- demographic questionnaire, (Materials)
- double-handling, (Watch Out!)
- environment, (Watch Out!)
- facilities, (Watch Out!)
- hand-over points, (Watch Out!)
- interruptions, (Watch Out!)
- Master-apprentice Model, (The Master-apprentice Model)
- materials, (Materials)
- note-taking, (Taking Notes and Recordings)
- payment, (Materials)
- personnel, (Personnel)
- preparing, (Preparing for Site Visits)
- questions, (Asking Questions)
- reporting, (Reporting)
- script, (Materials)
- triggers, (Watch Out!)
- variations, (Watch Out!)
- video and audio equipment, (Materials)
- workarounds, (Watch Out!)
- workplace/legal issues, (Workplace and Legal Issues)
- sitemaps, (Introduction)
- accessibility, (Providing Access to the Sitemap)
- advantages, (Listing Primary and Secondary Options)
- balance, (Keeping Sitemaps Brief)
- best practices, (Best Practices)
- brevity, (Keeping Sitemaps Brief)
- currency of content, (Keeping Sitemaps Current)
- flexibility, (Listing Primary and Secondary Options)
- further reading, (Further Reading)
- headings, (Using Clear Headings and Layouts)
- hierarchy, (Using Clear Headings and Layouts), (Listing Primary and Secondary Options)
- homepage, (Providing a Sitemap)
- information architecture, (Sitemaps)
- language, (Using the Term “Sitemap”)
- layout, (Using Clear Headings and Layouts)
- links, (Using Text Links)
- navigation, (Deciding Whether or Not to Use Sitemaps on Small Sites), (Avoiding Reliance on Sitemaps), (Listing Primary and Secondary Options)
- necessity, (Deciding Whether or Not to Use Sitemaps on Small Sites)
- new sections, (Keeping Sitemaps Current)
- quality, (Introduction)
- reliance, (Avoiding Reliance on Sitemaps)
- schematics, (Schematics)
- small sites, (Deciding Whether or Not to Use Sitemaps on Small Sites)
- structures, site, (Using Clear Headings and Layouts)
- tasks, (Users and Tasks)
- terminology, (Using the Term “Sitemap”)
- testing, (Testing Sitemaps)
- text links, (Using Text Links)
- tracking use, (Using Text Links)
- usability testing, (Avoiding Reliance on Sitemaps), (Testing Sitemaps)
- users, (Users and Tasks)
- skip introduction
- homepage, (Avoiding Splash Screens)
- SME (see subject-matter experts)
- sorting issues
- usability reviews, (Analyzing your Findings)
- sound (see video/audio content)
- spam
- blogs, (Allowing Users to Post Comments)
- Contact Us, (Providing Multiple Contact Points)
- My Account, (Allowing the Management of Content Delivery Channels)
- spelling
- search function, (Supporting Alternative Keyword Spelling)
- spelling mistakes
- terminology, (Spelling Mistakes)
- splash screens
- homepage, (Avoiding Splash Screens)
- stages
- usability, (The Three Stages)
- stakeholders
- interviews, (Conducting Stakeholder Interviews)
- workshops, (Stakeholder Workshops)
- step numbers
- progress indicators, (Showing Step Numbers)
- step-by-step instructions, (Making Step-by-step Instructions Visible)
- streaming
- video/audio content, (Minimizing the Impacts of Download Times)
- structures
- breadth, (Breadth and Width)
- card deck, (Information Structures)
- characteristics of good, (Characteristics of a Good Structure)
- hierarchy, (The Hierarchy)
- information architecture, (Information Structures)
- nodes, (Nodes and Facets)
- organic, (Organic Structures)
- sitemaps, (Using Clear Headings and Layouts)
- tree, (The Tree)
- types, (Types of Structure)
- width, (Breadth and Width)
- subject-matter experts (SME), (Users as Subject-matter Experts)
- submit button
- forms, (Providing Submit and Cancel Buttons)
- subscribe (see registration)
- subscribed services
- My Account, (Listing Subscribed Services)
- subscription, (Introduction)
- advantages, (Introduction)
- best practices, (Best Practices)
- confirming changes, (Confirming Changes)
- content, (Providing Details of Subscription Content)
- delivery schedule, (Displaying the Delivery Schedule)
- ease of use, (Making it Easy to Subscribe)
- free of charge, (Introduction)
- further reading, (Further Reading)
- HTML/text options, (Offering HTML and Text Options)
- log in, (Schematics)
- management, user, (Letting Users Manage Subscriptions)
- meaning, (Introduction)
- pitfalls, (Pitfalls)
- pushiness, (Best Practices)
- related blueprints, (Related Blueprints)
- RSS, (Introduction), (Explaining RSS)
- schedule, delivery, (Displaying the Delivery Schedule)
- schematics, (Schematics)
- text/HTML options, (Offering HTML and Text Options)
- unsubscribing, (Letting Users Manage Subscriptions), (Making Unsubscription Easy)
- user management, (Letting Users Manage Subscriptions)
- users, (Users)
- subscription resources
- newsletters, (Sending a Welcome Newsletter)
- summaries
- News and Media, (Listing Recent Releases First)
- product pages, (Providing Product Overviews)
- support, (Introduction), (Introduction), (Introduction)
- (see also Contact Us)
- (see also Customer Support)
- (see also Frequently Asked Questions)
- (see also Help)
- About Us, (Linking to Customer Support)
- support access, (Providing Access to Help and Support)
- support costs
- minimizing, (Usability and the Bottom Line)
- supporting navigation (see secondary navigation)
- surveys
- analysis, (Surveys)
- bias, (Surveys)
- pilots, (Surveys)
- users, (What Should you Know?)
- synonym file
- terminology, (Spelling Mistakes)
- system-triggered errors, (Introduction)
T
- tabs, (Introduction)
- best practices, (Best Practices)
- further reading, (Further Reading)
- indicating current selection, (Indicating the Current Selection)
- layering, (Using only One Row of Tabs)
- links, (Introduction)
- locations, (Displaying Tabs from Left to Right), (Placing Secondary Navigation Below Tabs)
- naming, (Naming Tabs Clearly)
- pitfalls, (Pitfalls)
- primary navigation, (Placing Secondary Navigation Below Tabs)
- purpose, (Using Tabs for Navigation, not Action)
- related blueprints, (Related Blueprints)
- resources, (Related Links)
- scalability (lack of), (Introduction)
- schematics, (Schematics)
- scoping tool, (Introduction)
- secondary navigation, (Placing Secondary Navigation Below Tabs), (Schematics)
- tasks, (Users and Tasks)
- total number, (Using no More than Eight Tabs)
- users, (Users and Tasks)
- visual appearance, (Making Tabs Look like Tabs), (Using Clear Visual Design)
- visual convention, (Introduction)
- tact
- usability testing, (Reporting)
- task analysis
- design, (Task Analysis)
- task cards
- usability testing, (Task Cards)
- task flow, (Task Analysis)
- task scenarios
- usability reviews, (Task Scenarios)
- tasks
- usability testing, (Choosing Test Tasks)
- tasks list
- blueprints, (How to Use the Blueprints)
- teamwork
- design, (Participatory Design)
- technical representatives
- participatory design, (Selecting Session Participants)
- technology, (A Note on Technology)
- templates
- Contact Us, (Being Responsive)
- Help, (Using Templates)
- usability reviews, (Issue Notes), (Report Template)
- terminology
- consistency, (Consistent Terminology), (Anticipating and Preventing Errors)
- controlled vocabulary, (Controlled Vocabulary)
- Corporate Thesaurus, (Speaking Users’ Language)
- errors, (Avoiding Jargon)
- FAQs, (Providing Access to Help and Support), (Speaking Users’ Language)
- forms, (Speaking Users’ Language)
- information architecture, (Terminology and Language)
- jargon, (Avoiding Jargon)
- log in, (Using Consistent Terminology)
- metadata, (Metadata)
- navigation, (Speaking the User’s Language)
- News and Media, (Using Standard Terms)
- privacy and security notices, (Introduction), (Using Standard Terminology)
- sitemaps, (Using the Term “Sitemap”)
- spelling mistakes, (Spelling Mistakes)
- synonym file, (Spelling Mistakes)
- testing, (Matching Users’ Terms)
- users' terms, (Matching Users’ Terms)
- video/audio content, (Using Common Terminology)
- testing, (Evaluation and Testing), (Usability Testing)
- (see also usability testing)
- navigation, (Testing your Navigation)
- usability stage, (The Three Stages)
- text links
- sitemaps, (Using Text Links)
- Thesaurus, Corporate, (Speaking Users’ Language)
- think-aloud testing
- usability testing, (Usability Testing)
- threads
- forums, (Supporting Threads)
- three-layered model
- forms, (Form Design)
- time allocation
- participatory design, (Prototyping)
- time considerations
- note-taking, (Issue Notes)
- usability reviews, (Preparing to Conduct a Usability Review), (How Long does a Usability Review Take?)
- usability testing, (How Long does a Usability Test Take?)
- time-out
- log in, (Providing Security)
- tone
- Customer Support, (Being Helpful and Efficient)
- tool tips
- errors, (Anticipating and Preventing Errors)
- topicality
- blogs, (Best Practices)
- topics of interest
- forums, (Providing Topics of Interest), (Supporting Threads)
- tracking tools
- newsletters, (Introduction)
- tracking use
- sitemaps, (Using Text Links)
- training
- minimizing, (Usability and the Bottom Line)
- transparency
- usability testing, (Political Considerations)
- tree structures, (The Tree)
- cf. hierarchy structures, (The Tree)
- triggers
- site visits, (Watch Out!)
U
- uncertainties
- design, (Including Users in the Design Process)
- unique identifier
- email, (Providing Username and Password Fields)
- uploading files
- forums, (Supporting File Uploads)
- usability
- benefits, (Usability and the Bottom Line)
- evaluation, (A Question of Usability)
- usability reviews, (Types of Evaluation)
- analyzing findings, (Analyzing your Findings)
- audience, (Preparing to Conduct a Usability Review)
- balance, (Identifying Issues)
- budget, (Preparing to Conduct a Usability Review)
- business goals, (Issue Notes)
- checklists, (Checklist)
- comparing notes, (Using Facts, not Opinions)
- conducting, (Conducting the Usability Review)
- evaluation, (Usability Reviews)
- external reviewers, (Preparing to Conduct a Usability Review)
- facts vs opinions, (Using Facts, not Opinions)
- false positives, (Usability Reviews)
- filenames, (Conducting the Usability Review)
- identifying issues, (Identifying Issues)
- issue numbers, (Issue Notes)
- materials, (Materials for a Usability Review)
- note-taking, (Issue Notes), (Conducting the Usability Review)
- practice, (Using Facts, not Opinions)
- preparing, (Preparing to Conduct a Usability Review)
- principles, (Issue Notes)
- purpose, (Preparing to Conduct a Usability Review)
- recommendations, (Making Recommendations)
- reporting, (Reporting)
- scope, (Preparing to Conduct a Usability Review)
- severity rating, (Issue Notes)
- sorting issues, (Analyzing your Findings)
- task scenarios, (Task Scenarios)
- templates, (Issue Notes), (Report Template)
- time considerations, (Preparing to Conduct a Usability Review), (How Long does a Usability Review Take?)
- usability testing, (Types of Evaluation), (Usability Testing)
- affinity diagramming, (Analyzing your Findings)
- analyzing findings, (Analyzing your Findings)
- cf. usability walkthroughs, (Usability Walkthroughs)
- checklists, (Checklist)
- checkout, (Best Practices)
- consent forms, (Consent Form)
- core functionality, (Choosing Test Tasks)
- facilitating, (Facilitating a Test)
- laboratory, (Test Laboratory and Equipment)
- logging sheets, (Logging Sheets)
- materials, (Usability Test Materials), (Test Laboratory and Equipment)
- observers, (Using Observers)
- participants, choosing, (Choosing Participants)
- pilot tests, (Running a Pilot Test)
- planning, (Planning for a Usability Test)
- political considerations, (Political Considerations)
- questionnaires, (Questionnaires)
- receipts, (Receipt)
- recording, (Recording), (Political Considerations)
- registration, (Conducting a Usability Test), (Pitfalls)
- reporting, (Reporting)
- running the test, (Running the Usability Test)
- script, (Script)
- shopping cart, (Best Practices)
- silent testing, (Usability Testing)
- sitemaps, (Avoiding Reliance on Sitemaps), (Testing Sitemaps)
- tact, (Reporting)
- task cards, (Task Cards)
- tasks, (Choosing Test Tasks)
- think-aloud testing, (Usability Testing)
- time considerations, (How Long does a Usability Test Take?)
- transparency, (Political Considerations)
- use cases, (Choosing Test Tasks)
- usability walkthroughs, (Types of Evaluation)
- analysis, (Analysis)
- cf. usability testing, (Usability Walkthroughs)
- evaluation, (Usability Walkthroughs)
- first impressions, (Conducting a Usability Walkthrough)
- participants, (Recruiting Participants)
- use cases
- usability testing, (Choosing Test Tasks)
- user experience, (About this Kit)
- user focus, (Thinking About Users), (Usability and the Bottom Line)
- homepage, (Identifying Homepage Content Requirements)
- user research
- product pages, (Conducting User Research)
- user-triggered errors, (Introduction)
- usernames
- forums, (Supporting Personalization)
- log in, (Providing Username and Password Fields), (Reminding Users of Forgotten Usernames and Passwords)
- users, (Participatory Design)
- (see also participatory design)
- About Us, (Users and Tasks)
- affinity diagramming, (Technique: Affinity Diagramming)
- analysis, (Understanding Users)
- blogs, (Users and Tasks), (Allowing Users to Post Comments)
- card sorting, (User or Expert?)
- Contact Us, (Users and Tasks)
- contextual inquiry, (What Should you Know?), (Identifying Appropriate Users)
- Customer Support, (Users and Tasks)
- design process, (Including Users in the Design Process)
- designing with, (Designing with Users)
- dictating design styles, (What Should you Know?)
- FAQs, (Introduction), (Users and Tasks)
- feedback, (Keeping Users Informed)
- focus groups, (What Should you Know?), (Focus Groups)
- forms, (Users and Tasks)
- forums, (Users and Tasks)
- Help, (Introduction), (Users and Tasks)
- homepage, (Users and Tasks)
- interviews, (What Should you Know?), (User Interviews)
- involving, (How to Involve Users)
- My Account, (Users and Tasks), (Allowing Users to Change their Details)
- News and Media, (Users and Tasks), (Providing Comprehensive Content)
- newsletters, (Users and Tasks), (Understanding your Readers), (Allowing Scrolling and the Use of Navigation as Required), (Setting and Meeting Delivery Schedules)
- observing, (Understanding Users)
- personas, (Personas)
- privacy and security notices, (Users and Tasks)
- product pages, (Users and Tasks)
- progress indicators, (Introduction), (Users)
- putting at ease, (Putting Users at Ease)
- registration, (Users and Tasks), (Asking Only for Appropriate Information), (Avoiding Errors)
- representative, (Selecting Session Participants)
- researching, (What Should you Know?)
- search function, (Users and Tasks)
- search-dominant, (Spelling Mistakes)
- shopping cart, (Users and Tasks)
- sitemaps, (Users and Tasks)
- subject-matter experts, (Users as Subject-matter Experts)
- subscription, (Users)
- surveys, (What Should you Know?)
- tabs, (Users and Tasks)
- understanding, (Understanding Users)
- video/audio content, (Users and Tasks), (Detecting Connection Speeds), (Remembering Users’ Settings)
V
- validating forms, (Validating Forms)
- value proposition
- registration, (Establishing a Value Proposition), (Schematics)
- variations
- site visits, (Watch Out!)
- vertical navigation, (Introduction)
- video and audio equipment
- site visits, (Materials)
- video format
- News and Media, (Providing Audio and Video Content Formats)
- video/audio content, (Introduction)
- alternatives, (Providing Alternatives to Rich Media Files), (Indicating Files’ Duration and Size), (Supporting Multiple Forms of Delivery)
- Apple computers, (Supporting Multiple Forms of Delivery)
- appropriate use, (Using Appropriate Media)
- auto-detecting settings, (Detecting Connection Speeds)
- auto-playing, (Playing Content Automatically)
- best practices, (Best Practices)
- connection speeds detection, (Detecting Connection Speeds)
- controls, media player, (Providing Media Player Controls)
- cookies, (Remembering Users’ Settings)
- costs, (Indicating Costs)
- date/time, (Including a Date)
- describing, (Providing Descriptions of Content)
- download times, (Minimizing the Impacts of Download Times)
- downloads, (Supporting Download and Installation)
- downloads, optimizing, (Users and Tasks)
- duration indication, (Indicating Files’ Duration and Size)
- embedded players, (Using an Embedded Player)
- file formats, (Supporting Multiple Forms of Delivery)
- further reading, (Further Reading)
- guides, program, (Providing Program Guides)
- indicating, (Indicating Audio or Video Content)
- installation, (Supporting Download and Installation)
- language, (Using Common Terminology)
- Macs, (Supporting Multiple Forms of Delivery)
- media selection, (Using Appropriate Media)
- optimizing downloads, (Users and Tasks)
- payment, (Indicating Costs)
- players, (Supporting Download and Installation), (Using an Embedded Player), (Providing Media Player Controls)
- plug-ins, (Supporting Download and Installation)
- podcasts, (Supporting Podcasts)
- popups, (Using an Embedded Player)
- program guides, (Providing Program Guides)
- quality, (Indicating Files’ Duration and Size)
- related links, (Related Links)
- schematics, (Schematics)
- search function, (Providing a Search Function)
- settings, users', (Detecting Connection Speeds), (Remembering Users’ Settings)
- size indication, (Indicating Files’ Duration and Size)
- streaming, (Minimizing the Impacts of Download Times)
- surprises, (Playing Content Automatically)
- tasks, (Users and Tasks)
- terminology, (Using Common Terminology)
- third-party options, (Supporting Multiple Forms of Delivery)
- users, (Users and Tasks), (Detecting Connection Speeds), (Remembering Users’ Settings)
- visible content
- Customer Support, (Making Content Visible)
- visits, site (see site visits)
- visual clarity, (Implementing a Clear Visual Design)
- visual cues
- homepage, (Minimizing Scrolling)
W
- walkthroughs, (Prototyping)
- (see also usability walkthroughs)
- participatory design, (Prototyping)
- web developers
- participatory design, (Selecting Session Participants)
- weblogs (see blogs)
- whiteboard hogs
- participatory design, (Facilities and Materials for the Session)
- wireframes
- information architecture, (Wireframes)
- navigation, (Testing your Navigation)
- new windows, (Wireframes)
- wisdom
- data-information-knowledge-wisdom continuum, (Data, Information, and Knowledge)
- workarounds
- design, (Users as Subject-matter Experts)
- site visits, (Watch Out!)
- workshops
- plan B, (Preparing for Stakeholder Workshops)
- stakeholders, (Stakeholder Workshops)
X
- XML Feed
- blogs, (Providing an XML Feed)
Z
- ZIP code
- shopping cart, (Addressing International Issues)
- zooming/expanding
- images, (Providing Enhanced Product Views)
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Customer Reviews
Live, unmoderated reviews from our customers, typos and all.
I am very impressed with the quality and substance of all your products. I plan to purchase more of your products in the near future. Thank you!
Heidi Leonard, USA 
Pretty comprehensive, but perhaps a little verbose.
jodie tipping, New Zealand 
I received my book in a few time, after some initial problem with delivery.
Thanks again for support
riccardo cocozza, Italy
I think if in the example chapter the images are with colors, the printed version should to have colors too.
Félix Zapata Berlinches, Spain
Great reference book with current real world examples and best practice. Simple and relevant information for designing and implementing web sites in order to provide a greater user experience. A must have for all web masters as well as web des